Your internet is delivered via your physical Phone line, which means that you will have a router / modem.  The router / modem is a piece of equipment that connects your home to the phone line.

There is 3 Technologies that you can have on Internet delivered via Phone Line

ADSL / ADSL 2+

This will provide you with speeds upto 18mb Download, with costs around £5 to £32 per month

If you have this service via us, you would have been given a Router by the name of DRAYTEK VIGOR.   You simply need to switch off this unit for 15 minutes and power it back on again.

Fibre to the Cabinet

BT Openreach Modem

Ensure that the DSL light is full on ( Steady Green Light )
Ensure that the POWER light is full on ( Stead Green Light )
Depending on the Model, you may have an INTERNET light.  If present, ensure that light is full on ( Steady Green Light ).

The LAN light should be flashing ( Which indicates that there is Data passing through, or at least attempting )

If the DSL light are off or flashing, you will not get any internet access.  
Look at the power light, and make sure that is on solid.  
Check the cable between the BT Openreach white box and the phone socket, and if necessary, unplug the cable from both the wall socket and plug it back in again.

If the POWER light is off, please check your power supply cable, and if necessary switch off from the wall plug and wait 15 minutes before switching back on again.  When you switch back on again, you will need to leave it alone for 15 minutes to allow it to get started, say hello to the local cabinet, handshake, and tell the exchange who you are, and get you logged in.  

We supply 3 different Internet systems, and depending on which one you have, is a different procedure 

Fibre to the Premises